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The Origins of Revenue: A Return to the Heart of Business Success? On one uneventful evening in November last year, I did. The etymology of "revenue" reveals something profound about its essence. The term finds its roots in the Latin word "revenire", meaning "to return" or "to come back". It's a combination of "re-" (back, again) and "venire" (to come). My college-level Spanish coming through 💪🏾 At its core, revenue is about something coming back to you. Originally, it was used to refer to the returns that landowners received from their property or investments. Over time, it evolved into a broader concept of income from sales, taxes, and other forms of commerce. Learning about this idea of "return" was really interesting for me. I have a fancy MBA from a top business school but I was never taught this. Why? And what does it mean for how we can reframe sustainable and equitable business growth? Learning about the revenues origin can be a guiding principle for how businesses should think about growth, profitability, and sustainability. Revenue is not just about what you take in; it’s about the value you’ve put out into the world that now comes back to you. It’s a cycle, a relationship, a natural give and take, a reflection of the work and investment you’ve poured into your business AND a realization of the value you've provided. Why the Etymology of Revenue Matters Today This framing is especially relevant as companies shift from product-centric to customer-centric models. Customer success, personalized CX, and retention-focused strategies are all about ensuring that value flows outward before it ever flows back in. If customers don’t feel the value first, revenue won’t follow. When viewed through this lens, revenue becomes a symptom of value rather than just a goal. It’s the natural result of a company’s ability to meet customer needs, solve meaningful problems, and build trust. This idea is at the heart of modern business methodologies like "land and expand" and "customer-led growth," which focus on the long-term return of customer relationships rather than one-off transactions. Revenue Realized: A New Approach to the Age-Old Concept Every article, insight, and strategy we share is designed to help you move from chasing revenue to realizing it. I’ll explore themes like:
My mission is to shift the mindset around revenue. Instead of pursuing it as an isolated goal, we want you to see it as the natural return of effort, strategy, and customer connection. When you put the right value out, the revenue comes back to you. A Final Thought So, if you’re ready to stop chasing revenue and start realizing it, stick with me. I'm here to help you navigate the journey back to the heart of growth, where success isn’t just measured in dollars but in the value that drives them. Welcome to Revenue Realized. |
I'm an award-winning Customer Experience and Success Executive with two decades of experience building high-impact customer programs. I've led CX strategies for Fortune 500 companies, The New York Times, and early to mid-stage startups. Specializing in customer-led growth, I help organizations drive business value by delivering customer outcomes. And as the Founder of Success in Black, I champion DEI in Customer Success, fostering a thriving community for Black professionals. To round out my time, I'm also a respected advisor, speaker, board member, and angel investor, backing pre-seed and seed-stage startups across DTC, consumer tech, social/creator economy, and B2B SaaS.
You’re Not the Main Character. Your Customer Is I remember walking into the headquarters of The New York Times for my first in-person interview. I felt the weight of its reputation. The Times is a cultural institution. And The Gray Lady had a big ego. How was I supposed to succeed as Managing Director of Customer Experience, tasked with driving a “subscriber-first” culture, when the company itself was still putting the institution above individual customers? The Moment of Realization The good...